purple turtle studios
shipping & returns
Thank you for visiting and shopping at http://www.purpleturtlestudiosnm.com (Purple Turtle Studios. LLC). Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
* USPS Standard delivery takes 7 business days.
** Overnight delivery is only available for orders with delivery addresses within the continental United
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
Purple Turtle Studios ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
http://www.purpleturtlestudiosnm.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
http://www.purpleturtlestudiosnm.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the United States
Returns & Damaged Goods
Please remember that all pieces are handmade and might have a quirk or two that adds to it's character. Photographic colors are synced as close to actual, but may vary due to different monitors used.
If you are not satisfied with your purchase, we accept returns, for store credit or exchange for same value, within 5 days of receiving your order. No refunds or cancellations for custom orders, this includes any deposits made. Shipping charges are non-refundable. Items to be returned need to be in original condition & packaging. Buyer is responsible for return shipping charges & the safe arrival of returned goods to Purple Turtle Studios. To initiate a return or exchange, please email firstname.lastname@example.org within five (5) days of receiving your purchase. We will work with you to make sure your experience with us is more than satisfactory!
Please inspect all shipments immediately upon their arrival. If your piece is in any way damaged, email email@example.com within five (5) days of arrival of damaged goods to initiate return or repair process. All repairs done only with customer approval.
To comply with insurance procedures, please forward photographic documentation of damaged packaging &/or damaged contents via above email. Damaged goods will be replaced or repaired on a custom turnaround time. We must be contacted within five (5) days of delivery to conform to insurance claim regulations or we cannot accept back the damaged goods.